Shipping policy

Shipping - please read carefully

We ship UK wide with Royal Mail.

Tracked Royal Mail 24 - £4.65 - arrives in 1-2 business days 

Tracked Royal Mail 48 - £3.65 - arrives in 2-3 business days

Shipping is free on orders £50 and over.

Please note we ship within 1 to 2 business days from when you place your order. The delivery time frame starts from the day your order is dispatched. You will receive a notification and reference number when your order has been dispatched.

What do I do if my items are damaged?

Please inspect your order upon reception and contact us within 7 business days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please note we will require photographs of the damaged items in advance of agreeing any refund or exchange. Contact us at charlotte@honeypupcollection.com

My order hasn't arrived, what do I do?

If your items haven't arrived within 7 business days of making your purchase, please contact us at charlotte@honeypupcollection.com

Please ensure that the delivery address entered at checkout is correct and complete. We cannot be held responsible for any issues arising from incorrect or incomplete address details. It is the customer’s responsibility to provide an accurate address to ensure successful delivery of the parcel.

Can items in one order be delivered to multiple addresses?

Unfortunately, each order can only be delivered to a single address. However, you can place separate orders and have each one shipped to a different address.